Privacy Policy
Effective date: January 1, 2026
1. Introduction
VoxLamina Institute (“we”, “us”, “our”) provides educational services for laminate flooring professionals. This Privacy Policy explains how we collect, use, and safeguard your information when you access our site and services.
2. Information we collect
- Account data: name, email address, password (hashed), billing details.
- Course activity: progress, quiz scores, certificates earned.
- Transaction records: purchases, refunds, invoices.
- Technical data: IP address, device identifiers, browser type, referral URLs.
- Cookies and similar technologies for preferences, analytics, and authentication.
3. How we use information
- Provide and improve courses, assessments, and support.
- Process payments, send receipts, and manage subscriptions.
- Detect and prevent fraud, abuse, and violations of our Terms.
- Communicate about updates, security notices, and service changes.
- Personalize content and measure site performance.
4. Legal bases
We process personal data based on contract performance, legitimate interests (product improvement, fraud prevention), consent (where required), and legal obligations.
5. Sharing and disclosure
We share data with vetted processors for payments, analytics, email delivery, and customer support. We do not sell personal information. Disclosures may occur to comply with law or to protect rights, property, or safety.
6. International transfers
Where data crosses borders, we use appropriate safeguards such as standard contractual clauses and security assessments.
7. Retention
We retain personal data for as long as needed to provide services, comply with legal duties, resolve disputes, and enforce agreements.
8. Your rights
- Access, correct, and delete your data.
- Object to or restrict processing; withdraw consent where applicable.
- Data portability in a structured, commonly used format.
- Lodge a complaint with your supervisory authority.
9. Cookies
We use cookies to remember preferences, keep you signed in, and analyze site performance. You can manage cookies in your browser settings. See our cookie banner and Terms for details.
10. Security
We employ encryption in transit, role-based access, and regular audits. No method of transmission is 100% secure; we strive for robust controls and rapid incident response.
11. Children
Our services are not directed to children under 16. If we learn a child has provided personal data, we will delete it.
12. Changes
We may update this Policy. Material changes will be announced on this page with a new effective date.
13. Contact
Email: [email protected] • Phone: +1 (415) 555-0284